Return & Refund Policy

Effective Date: [Insert Today’s Date]

At Bitguardian.shop, we strive to provide only genuine and legally sourced antivirus software licenses. Due to the digital nature of our products, this policy outlines the conditions under which returns or refunds may be processed.

🔁 Return Policy

All products sold on Bitguardian.shop are digitally delivered software license keys. Since these keys are one-time-use codes and cannot be “returned” once exposed or activated:

  • We do not accept returns of any kind after the license key has been delivered or accessed.

  • Once a digital license key is delivered to your email or viewed from your dashboard, the sale is considered final.

Please ensure the following before purchase:

  • You are purchasing the correct product (version/year/brand)

  • Your system meets the software’s compatibility requirements

  • You do not already own an active license for the same software that could conflict

💸 Refund Policy

Refunds are only applicable under specific, limited conditions:

✅ Eligible for Refunds If:

  • The license key has not been delivered or accessed

  • You request cancellation within 24 hours of purchase

  • You accidentally made duplicate payments

  • The product was not delivered due to a verified technical error on our end

  • The license key provided is invalid or non-functional, and we are unable to replace it after investigation

⚠️ If we provide a replacement key for a non-working license, this voids any refund eligibility.

❌ Not Eligible for Refunds If:

  • The license key has already been delivered or viewed

  • You change your mind after delivery

  • The software is not compatible with your device (please check before buying)

  • Issues are caused by existing software conflicts, user error, or lack of technical knowledge

  • You purchased under the assumption of features or performance not guaranteed in our product description

🧾 How to Request a Refund

To request a refund (if eligible), please email us at:

📧 support@bitguardian.shop
Include:

  • Order ID

  • Product name

  • Reason for refund

  • Screenshot proof (if applicable)

Our support team will review your request and respond within 2–3 business days.

🔐 Important Notes:

  • All refund decisions are at the sole discretion of Bitguardian.shop, based on our internal validation and distributor response.

  • Approved refunds will be issued using the original payment method within 5–7 business days.

📌 Final Words

By purchasing from Bitguardian.shop, you acknowledge and agree to this Return & Refund Policy. If you have doubts, please contact us before placing an order — we’re happy to help guide you toward the right product.